Terms of service

Important disclaimer

Critical disclaimer Nolly.com provides document preparation assistance only. We are NOT a law firm, tax firm, CPA firm, or tax advisor. We do NOT provide legal advice, tax advice, or professional financial advice. All IRS decisions regarding ITIN/EIN applications, tax returns, and FIRPTA claims are made solely by the IRS. By using our services, you agree to this limitation and accept full responsibility for all decisions you make regarding your tax situation. Consult a qualified tax professional, CPA, or attorney for advice.

1Acceptance of Terms

AAgreement to Terms

By accessing the Nolly.com website (nolly.com), submitting a service request form, engaging our services, or making a payment, you agree to be legally bound by these Terms of Service (“Terms”), our Privacy Policy, and any other terms, policies, or guidelines we reference. If you do not agree to these Terms, you must not use our website or services.

BModification Right

Nolly.com reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of our website and services following any modification constitutes your acceptance of the modified Terms. We will make reasonable efforts to notify you of material changes via email or prominent website notice.

CAge and Capacity

You represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms. If you are using our services on behalf of a business, entity, or organization, you represent that you have authority to bind that entity to these Terms.

DEntire Agreement

These Terms, along with our Privacy Policy and any service-specific terms or agreements, constitute the entire agreement between you and Nolly.com regarding your use of our website and services, superseding all prior agreements and understandings.

2Service Scope and Limitations

AWhat Nolly.com Provides (Document Preparation Only)

Nolly.com provides the following services, strictly limited to document preparation and submission assistance only:

• ITIN Applications: We prepare Form W-7 and supporting documents for submission to the IRS
• EIN Registration: We prepare Form SS-4 and supporting documents for submission to the IRS
• Tax Return Preparation: We prepare Form 1040-NR and other tax forms for submission
• FIRPTA Refund Assistance: We prepare Forms 8288-A and 8288-B for FIRPTA refund claims
• Incorporation Services: We prepare incorporation documents for submission to state authorities
• Supporting Documentation: We provide checklists, guidance, and document review to ensure accuracy

BWhat Nolly.com Does NOT Provide

Nolly.com explicitly does NOT provide the following services:

• Legal Advice: We do not provide legal advice or act as a law firm
• Tax Advice: We do not provide tax advice or act as a CPA/tax professional
• Professional Advice: We do not provide financial, accounting, or business advice
• IRS Representation: We do not represent you before the IRS as a tax attorney or enrolled agent (except CAA agents for ITIN verification)
• Guarantees of Approval: We do NOT guarantee that the IRS will approve your application
• Guarantees of Processing Time: We do NOT guarantee specific IRS processing timelines
• Dispute Resolution: We do not represent you in disputes with the IRS
• Ongoing Tax Planning: We do not provide ongoing tax planning or accounting services

Critical understanding The IRS has sole authority over all ITIN/EIN applications, tax return approvals, and FIRPTA decisions. Nolly.com’s role ends when we submit your documents to the IRS. We have no control over and cannot predict IRS decisions. You must understand and accept that your application may be rejected, delayed, or returned for additional information by the IRS at any time, regardless of the quality of our preparation work.

CService Scope Details

Our services include:

• Initial consultation and service recommendation
• Document checklist and guidance
• Professional form preparation and review
• Document verification and accuracy checking
• Secure submission to applicable government agencies
• Status updates and communication regarding your case
• Resubmission assistance if initially rejected (subject to additional fees)

DAccuracy of Information

Nolly.com’s ability to accurately prepare your documents depends entirely on the accuracy and completeness of information YOU provide. We are not responsible for:

• False or inaccurate information you provide
• Incomplete information you provide
• Your failure to disclose material facts
• Documents or information you upload that contain errors
• Information that becomes inaccurate after we submit your application

3User Eligibility and Responsibilities

AService Eligibility

By using Nolly.com’s services, you represent and warrant that:

• You are legally authorized to use the services you are requesting
• You are eligible for the specific service (e.g., eligible for an ITIN if you meet IRS requirements)
• All information you provide is true, accurate, and complete
• You will comply with all applicable laws and regulations
• You have not been prohibited by any government agency from obtaining the ID or service you are requesting

BYour Responsibilities

When using Nolly.com’s services, you agree to:

• Provide Accurate Information: Supply truthful, accurate, and complete information for your application
• Verify Your Documents: Review all documents we prepare before submission for accuracy
• Disclose Material Facts: Inform us of any circumstances that may affect your application
• Respond Timely: Respond promptly to our requests for additional information
• Follow Instructions: Follow our guidance regarding document submission and processes
• Maintain Confidentiality: Keep your IDs, passwords, and sensitive documents secure
• Update Information: Notify us immediately of any changes to your information before submission
• Legal Compliance: Use the IDs/services only for lawful purposes

CYour Acknowledgments

By engaging our services, you acknowledge that:

• You understand that IRS decisions are final and we cannot control outcomes
• You have read and understand the complete service limitations
• You may benefit from consulting a tax professional or attorney in addition to using our services
• You are responsible for verifying all information is correct before submission
• You understand that the IRS may request additional information, documents, or verification

4Service Descriptions

AITIN Application Service

BEIN Registration Service

CTax Return Preparation (1040-NR)

DFIRPTA Refund Service

EIncorporation Service

FPriority or Expedited Services

Some services offer priority or expedited options at higher fees. These services expedite our review and submission but do NOT expedite IRS processing. IRS timelines remain unchanged.

5Pricing and Payment Terms

APricing

All prices are in USD and are displayed on our Pricing page (nolly.com/pricing). Prices are subject to change without notice but prices quoted at the time of your order are honored. We will inform you of the total fee before requesting payment.

BPayment Methods

We accept payment via:

• Credit card (Visa, Mastercard, American Express, Discover)
• Bank transfer (ACH)
• PayPal or other third-party processors
• Other payment methods as displayed on our website

CPayment Processing

All payments are processed securely through PCI-DSS compliant payment processors. We do not store your full credit card information. All payment information is encrypted and protected according to industry standards.

DBilling and Invoices

• Payment is due in full before we begin work on your service request
• You will receive an invoice via email upon payment
• Service begins immediately after payment is received and verified
• No refund of payment will be issued until service review is complete (see Refund Policy, Section 6)

ETaxes

You are responsible for any applicable sales, use, GST, HST, or other taxes. If you are tax-exempt, provide documentation prior to payment. Nolly.com is responsible for collecting and remitting applicable taxes to relevant authorities.

FDeclined Payments

If your payment is declined:

• You will be notified immediately
• You must provide an alternative payment method within 7 days
• If payment is not received within 7 days, we will cancel your service request and refund any amounts already received
• We reserve the right to charge a fee for declined payments or processing delays

6Refund and Money-Back Guarantee

AOur Money-Back Guarantee

100% Money-Back Guarantee: If the IRS rejects your ITIN application, you will receive a full refund of our service fee. You will also receive a full refund if we are unable to complete and submit your service request for any reason within our control.

BWhat Our Guarantee Covers

Our guarantee covers:

• Nolly.com’s failure to complete document preparation
• Nolly.com’s failure to properly prepare required forms
• Nolly.com’s failure to submit documents within the agreed timeframe (due to our error)
• Nolly.com’s system failures, website downtime, or technical issues
• Nolly.com’s staff error or negligence that prevents service completion

CWhat Our Guarantee Does NOT Cover

Our guarantee does NOT cover:

• IRS Delays: Applications delayed by the IRS beyond standard processing times
• Inaccurate Information: Applications rejected because you provided false or inaccurate information
• User Delay: Delays caused by your failure to respond to requests for information
• Insufficient Funds: Inability to complete service due to insufficient payment
• Optional Services Declined: You declining optional services or additional steps
• Change of Mind: Deciding you no longer want the service
• Statute of Limitations Issues: Inability to file due to expired deadlines
• Court Orders or Legal Holds: Legal circumstances preventing service completion

DRefund Process

To request a refund:

• Contact us in writing at info@nolly.com with subject line “Refund Request”
• Provide your case number and reason for refund request
• We will investigate your claim within 5 business days
• If approved, refund will be processed within 10 business days
• Refunds are issued to the original payment method
• Processing time for refunds to appear in your account depends on your financial institution (typically 5-10 business days)

ERefund Conditions

• Refund requests must be submitted within 60 days of payment or within 60 days of the IRS rejection notice, whichever is later
• We must confirm that the reason qualifies under our guarantee

FNo Other Warranties or Guarantees

EXCEPT FOR THE EXPLICIT MONEY-BACK GUARANTEE DESCRIBED ABOVE, NOLLY.COM MAKES NO WARRANTIES OR GUARANTEES REGARDING SERVICE OUTCOMES, IRS DECISIONS, PROCESSING TIMES, OR RESULTS.

GIRS Appeals and Resubmission

If the IRS rejects your ITIN application:

• You can choose a full refund of our service fee under the guarantee above, or ask us to help you resubmit instead
• Resubmission does NOT guarantee IRS approval
• For appeals or disputes with the IRS, you should consult a tax attorney or enrolled agent

7Intellectual Property Rights

AOur Intellectual Property

All content on the Nolly.com website, including text, graphics, logos, images, software, and any other materials, are the property of Nolly.com or our third-party content providers. These materials are protected by international copyright, trademark, and other intellectual property laws.

BYour Limited License

Nolly.com grants you a limited, non-exclusive, non-transferable license to:

• View and use the Nolly.com website for personal, non-commercial purposes
• Download and print materials for your own service request
• Share information about our services with friends and family

CRestrictions on Use

You may NOT:

• Reproduce, modify, or distribute Nolly.com materials without permission
• Use our materials for commercial purposes without licensing agreement
• Remove or alter copyright, trademark, or other proprietary notices
• Create derivative works based on our materials
• Reverse engineer our software or systems
• Scrape or automatically extract content from our website

DYour Content

When you submit documents or information to us:

• You retain ownership of your documents
• You grant Nolly.com a license to use your information for service delivery and quality improvement
• You grant permission to submit your documents to government agencies as part of our service
• We will not use your personal information for any other purpose without your consent

EFeedback and Suggestions

Any feedback, suggestions, or ideas you provide to Nolly.com may be used by us for any purpose without compensation to you or acknowledgment of your contribution.

8Confidentiality and Data Security

AConfidential Information

Nolly.com treats all information you provide as confidential. Your personal, financial, and tax information will not be disclosed to third parties except:

• As required by law or court order
• To government agencies (IRS, state tax authorities) as necessary for service delivery
• To our service providers who assist with service delivery (under confidentiality agreements)
• With your explicit written consent

BData Protection

We implement security measures to protect your information, including:

• SSL/TLS encryption for all data in transit
• AES-256 encryption for data at rest
• Secure servers with restricted access
• Regular security audits and updates
• Employee confidentiality agreements
• Secure disposal procedures for physical documents

CPrivacy Policy

Our handling of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy for complete information about our data practices.

DData Breach Notification

If we discover a breach of your data:

• We will notify you without unreasonable delay
• We will provide information about the breach, affected data, and remedial steps
• We will cooperate with legal authorities as required
• We will provide credit monitoring or other remedies as appropriate

EYour Responsibility for Information Security

You are responsible for:

• Keeping your login credentials secure and confidential
• Protecting your documents and sensitive information
• Notifying us immediately of any unauthorized access or suspected breach
• Backing up your own copies of documents

9User Conduct and Prohibited Activities

AProhibited Conduct

You agree NOT to:

• Fraudulent Activity: Submit false, fraudulent, or misleading information
• Illegal Purposes: Use our services for any illegal or unlawful purpose
• Identity Fraud: Apply for IDs or services using false identity information
• Document Forgery: Submit forged or falsified documents
• Tax Fraud: Claim false deductions, credits, or income information on tax returns
• Money Laundering: Use our services to facilitate money laundering or financial crimes
• Harassment: Harass, threaten, or abuse our staff members
• Interference: Interfere with our systems or website functionality
• Hacking: Attempt to gain unauthorized access to our systems
• Spam: Send unsolicited communications or spam
• Abuse: Abuse or misuse our services or website
• Violation of Law: Violate any applicable laws, regulations, or third-party rights

BConsequences of Prohibited Conduct

If you engage in prohibited conduct, Nolly.com may:

• Suspend or terminate your service immediately
• Refuse refund of any amounts paid
• Report the conduct to appropriate law enforcement authorities
• Pursue civil or criminal legal action against you
• Cooperate with government investigations
• Retain all information for purposes of investigation and legal proceedings

CCooperation with Authorities

Nolly.com will cooperate fully with law enforcement, IRS, and other government agencies in investigating suspected illegal activity, including providing your information without notice or consent as required by law.

10Limitation of Liability

ACap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOLLY.COM’S TOTAL LIABILITY FOR ANY CLAIM, DAMAGE, OR LOSS ARISING FROM THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN QUESTION (OR $500, WHICHEVER IS LESS).

BNo Liability for Indirect Damages

In no event shall nolly be liable for Lost profits or income

• Lost business opportunities
• Lost data or information
• Indirect, incidental, consequential, or special damages
• Punitive damages
• Damages arising from your decisions, actions, or circumstances beyond our control
• Damages caused by IRS decisions, rejections, or delays
• Tax liabilities, penalties, or interest assessed by government agencies

CAssumption of Risk

You assume all risk associated with:

• IRS processing of your application
• IRS decisions regarding approval or rejection
• Consequences of IRS decisions
• Accuracy of information you provide
• Use of the IDs or services once issued by government agencies

DSurvival of Limitations

These limitations of liability apply to all causes of action, whether in contract, tort, strict liability, or any other theory, and shall apply even if any limited remedy herein fails of its essential purpose.

11Indemnification

AYour Indemnification of Nolly.com

You agree to indemnify, defend, and hold harmless Nolly.com, its officers, directors, employees, and agents from any and all claims, damages, losses, liabilities, and expenses (including attorneys’ fees) arising from or relating to:

• Your use of our services
• Your breach of these Terms
• False or inaccurate information you provided
• Your violation of any law or regulation
• Your violation of any third-party rights
• IRS investigations or actions regarding applications we prepared
• Tax authorities’ actions based on information you provided
• Any claim that documents you submitted are fraudulent or false

BNolly.com’s Indemnification Process

You must notify Nolly.com promptly of any claims or demands. Nolly.com reserves the right to participate in and control the defense of any claim indemnified by you.

12Disclaimers

AAs-Is Service Disclaimer

OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

NOLLY.COM DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability or fitness for a particular purpose
• Warranties of accuracy or completeness of our services
• Warranties that our services will be uninterrupted, error-free, or secure
• Warranties regarding IRS approval or decision outcomes
• Warranties regarding processing timelines
• Warranties of non-infringement of third-party rights

BNo Professional Advice Disclaimer

NOLLY.COM DOES NOT PROVIDE LEGAL, TAX, ACCOUNTING, OR FINANCIAL ADVICE.

Our services are limited to document preparation only. We strongly recommend that you consult with a qualified tax professional, CPA, or attorney before making any tax decisions or submitting documents to government agencies. Your use of our services does not create an attorney-client relationship, professional-client relationship, or any advisory relationship.

CWebsite and Content Disclaimer

Any information, articles, guides, or educational content on the Nolly.com website is for informational purposes only. This content:

• Is NOT legal or tax advice
• Does NOT substitute for professional advice from a tax attorney or CPA
• May contain inaccuracies or become outdated
• Is not guaranteed to be current or complete
• Should not be relied upon for major tax decisions

DThird-Party Links Disclaimer

Our website may contain links to third-party websites. We do not control, endorse, or assume responsibility for third-party content, privacy practices, or services. Use of third-party sites is at your own risk and subject to their own terms and conditions.

EIRS Authority Disclaimer

NOLLY.COM IS NOT AFFILIATED WITH THE IRS AND DOES NOT ACT AS THE IRS OR SPEAK ON BEHALF OF THE IRS.

Nolly.com is a private document preparation service. Our team includes IRS Certifying Acceptance Agents (CAAs) who are authorized by the IRS to verify documents and prepare ITIN applications, but Nolly.com itself is a private business with no official relationship with the IRS. All final decisions regarding ITIN, EIN, tax returns, and FIRPTA claims are made solely by the IRS.

FGovernment Authority Disclaimer

Nolly.com does not represent you before the IRS, state authorities, or other government agencies (except as CAAs for ITIN verification). For representation in IRS disputes, appeals, or enforcement actions, you must hire a tax attorney or enrolled agent.

GAppropriateness of Services Disclaimer

You are solely responsible for determining whether our services are appropriate for your situation. We recommend consulting with a tax professional or attorney to determine whether document preparation services or other professional services would be beneficial for your specific circumstances.

13Dispute Resolution and Governing Law

AGoverning Law

These Terms and your use of our services shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to conflicts of law principles. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

BJurisdiction and Venue

You agree that any legal action or proceeding relating to these Terms or your use of our services shall be brought exclusively in the courts of Ontario, Canada, and you consent to the jurisdiction and venue of such courts. If you are located outside Canada, you consent to the exclusive jurisdiction of Ontario courts and waive any objection to venue.

CDispute Resolution Process

Before initiating legal proceedings, you agree to attempt to resolve disputes through the following process:

• Step 1 – Informal Resolution: Contact us at info@nolly.com with subject “Dispute Notice” and describe the issue in detail
• Step 2 – Response: We will respond within 15 business days with our position and proposed resolution
• Step 3 – Negotiation: If not resolved, we will arrange a telephone or video call within 10 business days to discuss
• Step 4 – Mediation (Optional): Either party may propose non-binding mediation before proceeding to litigation
• Step 5 – Legal Action: Only after good faith dispute resolution efforts may legal action be initiated

DLimitation Period

Any claim you may have against Nolly.com must be brought within ONE (1) YEAR from the date the claim arises, or it shall be forever barred. This applies to all causes of action regardless of legal theory.

EClass Action Waiver

You agree that you may only bring claims against Nolly.com in your individual capacity, not as a plaintiff or class member in any purported class action, collective action, or representative action. Class actions, collective actions, and representative actions are not permitted under these Terms.

FAttorneys’ Fees

If legal action is necessary, the prevailing party shall be entitled to recover reasonable attorneys’ fees and court costs from the non-prevailing party.

GSeverability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid, or if such modification is not possible, that provision shall be severed, and the remaining provisions shall continue in full force and effect.

14Modification of Terms

ARight to Modify

Nolly.com reserves the right to modify these Terms at any time. Modifications are effective immediately upon posting to the website. Material changes will be marked as “Updated” with the new effective date.

BNotification of Changes

For material changes, we will provide notice by:

• Email to the address associated with your account
• Prominent posting on our website
• Pop-up notification on the website

CContinued Use

Your continued use of our website and services following the posting of modified Terms constitutes your acceptance of those modifications. If you do not agree with modified Terms, you must stop using our services.

DArchive of Previous Versions

Previous versions of these Terms are available upon request at info@nolly.com.

15Contact Information

If you have questions, disputes, or concerns about these Terms of Service, please contact us:

Mailing address

Email: info@nolly.com

Phone/WhatsApp: +1 (416) 732-3342

Website: nolly.com

Response Time: We will respond to inquiries within 2 business days (Monday-Friday, excluding holidays)

Dispute Notice: For any disputes, please send written notice to our email address above with subject line “Dispute Notice” and include details of the dispute.

ALegal Entity Information

BAdditional Resources

Final acknowledgment

By using Nolly.com’s website or services, you acknowledge that:

• You have read and fully understand these Terms of Service
• You accept all terms, limitations, and disclaimers
• You understand that our services are document preparation only, not legal or tax advice
• You understand that IRS decisions are final and outside our control
• You have been advised to consult a tax professional or attorney
• You assume all risk associated with IRS applications and government decisions
• You agree to indemnify Nolly.com for claims arising from your use of our services
• You agree that these Terms are binding and enforceable

Questions? If you have any questions about these Terms of Service, please contact us immediately at info@nolly.com or call +1 (416) 732-3342. We’re happy to clarify any terms or address your concerns.

© 2025 Nolly Services Inc (Nolly.com). All Rights Reserved. These Terms of Service are effective immediately and supersede all previous agreements.